|Terms and Conditions|
PRICING - All prices are in UK British Pounds and, unless stated, are inclusive of VAT @ 20%
PAYMENT - We accept Paypal and debit/credit cards via PayPal or you can phone us with your order on 01267 290188.
DELIVERY CHARGES - Delivery charges are added automatically by the shopping basket system. The order total including delivery will be shown during checkout.
RETURNS & REFUNDS - Please check your order as soon as it arrives or within 3 days maximum. Should any item be delivered incorrectly or in a damaged condition please notify us immediately by email and we will send you instructions for its return. We are not liable for any external costs you may incurr as a result of receiving incorrect/damaged goods. Depending on which is appropriate we will either replace the goods and refund the cost of the return or refund both the cost of the goods and the cost of the return .
The only credit card numbers we collect are those that are sent to us as mail order, these are filed as backup hardcopy orders and stored within a secure room. We do not see or collect online credit card details which are all handled securely by PayPal.
COMPLAINTS - All complaints will be dealt with as soon as they are received and a reply will be made within 5 working days by the same method as that used to convey the original complaint. We aim to provide a fair and effective remedy to all complaints which will be treated in the strictest of confidence.
RIGHT TO CANCEL: In compliance with the Distance Selling Act requirements orders may be cancelled up to 7 working days starting the day after completion/receipt of the order. Cancellation notices must be received in writing by email or post clearly stating the order details and within the 7 day period. Goods must then be returned in a new, unused condition at your own risk and cost within 10 working days starting the day after the completion/receipt of the order. A full refund less the cost of the original delivery will be made as soon as possible after the goods are received back and in any event within 30 days.
Cancellation of goods received after the 7 working day period will not be accepted and cannot be returned. Goods cancelled within the 7 working day period but not returned or made available for collection by us within the 21 working day period will not be accepted back for return.
These terms and conditions are subject to revision without notice when the site is updated or our product catalogue changes. Last revision date: 11.7.11.
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